Frequently Asked Questions.
Sometimes you need a quick answer to your question. You can get it right away here.
Gather some frequently asked questions from customers.
How long do I have support access?
If you purchase a lifetime plan, you will have access to support and updates as long as the products exist on the market. Other plans include 1 year support.
How long do I get product update?
When you purchased our product, you will get lifetime update for future theme features improvement and for the future design improvements.
How to download the product?
To download the product purchased, you have to first login to the themeum site. Then go to My Account > Download. There you can find a download section.
Is there any paid plugins needed?
No! Everything from the functionality we announced through the description of the product enters the final price of the product. There are no additional payments for the smooth running.
Can you help me to install the product?
Yes if you don’t know how to install the theme, after purchase you can request to our team to install the theme for you by opening a ticket on our Support Desk and providing your WordPress login.
What is the refund policy?
We have a customer friendly 14-day* refund policy. But you can not ask for a refund claiming a feature that your purchased theme or plugin doesn’t include. Read our refund policy
You will be directed to the checkout page, where enter your purchase information, choose a payment method including credit cards processed by Stripe or Paypal and click Place Order.
Once the payment is processed and successfully confirmed, a confirmation email will be sent to your email containing the order details, a download link and an invoice attached. You can also review your orders from My Account> Orders.
We’ll create a license for you as soon as possible after validating the invoice.
If you’re already signed in and want to change your password, go to My Account > Account Detail. In the Password change section, enter your old password and new password and save it.
Avatar is also associated with Gravatar, you can change your avatar from the website https://gravatar.com with an email that matches the email registered at our website.